The evidence shows that the vast majority of service providers to the SMSF sector are offering value for money, says Olivia Long, CEO of the SMSF administrators Xpress Super and SuperGuardian.

Long was commenting on a recent media article that suggested the SMSFs are being undermined by low cost platform providers charging high commissions and having close relationships with the banks.

“I find it very interesting that people that go to the trouble to look after their own superannuation are somehow going to be satisfied with a service provider that over charges and under delivers.”

“Common sense would suggest that people who are prepared to invest the time and effort to manage their own retirement savings are likely to be the last people to allow themselves to be short changed by their SMSF administrator.”

“In any industry there will always be some bad apples, but I am confident they are few and far between in our industry. After all, the number of trustees and members continues to rise at a solid rate, suggesting they are satisfied with the service they are receiving.”

Long says there is an increasing tendency for any business that “clips the ticket” when servicing people in the superannuation sector to somehow to be viewed as exploiting the consumer.

“The fact is they are offering a service and they are entitled to be rewarded for it. After all, there is no compulsion here: if you don’t like it, don’t use it!”

Long says it is true that people who set up SMSFs with low account balances can pay disproportionately higher administrative fees (depending on the provider). “But that’s the price they are prepared to pay to be actively engaged with their retirement savings.”

“This is why low cost providers offer a valuable service when trustees have smaller superannuation balances. We help keep the cost down and as their FUM grows they can ‘trade-up’ to a service provider offering a more flexible package.”

She says: “The fact remains that SMSFs have been proven to generate better investment returns with enhanced member engagement, and if low-cost providers can help facilitate this (albeit via commercial relationship with bank), then surely that’s a win/win for everyone.”

About SuperGuardian, Xpress Super

SuperGuardian is a Chartered Accounting firm and specialist self-managed super fund (SMSF) Administrator, with more than 12 years industry experience.


Xpress Super is a self-managed super fund service that relies on the latest technology to provide a very sophisticated SMSF administration offering at a quarter of the average fee.

More :

For more information, please contact
Simrita Virk at Shed Media
M: 0434 531 172

July 21, 2015

SMSF administrators ‘offer value for money’

The evidence shows that the vast majority of service providers to the SMSF sector are offering value for money, says Olivia Long, CEO of the SMSF […]
July 20, 2015

Findex launches commission-free life insurance

Goes further than Trowbridge recommendations The Findex Group, Australia’s leading, independently owned provider of wealth, accounting, and risk protection advisory services, with over $17 billion under […]
July 16, 2015

Family Farm transition- planning is the key to success

There can be few more emotive and challenging tasks for any rural or regional family than considering the future of the family business, especially when that […]
July 15, 2015

PM Capital Global Opportunities Fund announces the results of PGF Options Exercise

Achieves 100% of the proceeds expected by the exercise of all options issued as part of its IPO- The PM Capital Global Opportunities Fund Limited (ASX: […]
July 6, 2015

China is having an impact on the Australian Dollar

The eyes of the world are on Greece as it has the potential to undermine confidence in Europe, but China is a much bigger story, says […]