Defence Bank has taken the service offering to its members to a new level with the launch of its Video Call App – a world first.

The Video Call App has gone online after being launched by Defence Bank at its Enoggera

branch, six kilometres north-west of Brisbane’s CBD.

The App is available through both Google Play for Android and the App Store for iOS, and member service consultants will be available to take video calls between 8am to 8pm AEST, Monday to Friday.

Defence Bank CEO/Managing Director Jon Linehan says: “This technology is leading the world in what it allows us to offer our members.

“It began with a video call centre, and we have now taken the next step by developing an App that will further enhance the flexibility and convenience of this service offering.

“Defence Bank has always been acutely aware of the geographical dislocation of many of our members, so the Video Call App has been developed to allow face-to-face contact with our dedicated member service team from a location that’s convenient to every individual member.

“Aside from downloading the App, no registration process is required for accessing video calls. Members, or even prospective members, simply download it and call at those designated times.

“Our members have been particularly receptive to online banking, and as such I expect this App to be keenly adopted. They will be able, in a secure way, to handle all their banking needs including home loans, personal loans, car loans, term deposits and investments, insurance and everyday banking.

“This App is another step in allowing Defence Bank, as a member-owned bank, to continue to ensure members always come first by allowing us to service them irrespective of where they are located.

“Many Defence Force members are in their 20s and early 30s, and want this type of technology. What has to be remembered is that military personnel, in particular, are regularly transferred, so this will allow them to establish a ‘personal’ banking relationship even when they don’t have access to a branch,” he said.

For the best results using the App, Defence Bank recommends:

  • Android: An Android device with Android 4.3 or above installed;
  • iOS: iOS 8 and an iPhone 5 or above;
  • A 4G internet connection or wireless connection capable of streaming video;
  • Using earphones or a headset to reduce background noise.
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